Help – Network / WiFi


phone signal

The network test displays information about the Telephony network:

  • SIM state,
  • network type,
  • data connection,

If you inserted a SIM (recommended) then you should check the SIM state is ready (showing the phone’s SIM holder is OK) and the phone is connected to a network (showing basic telephony functions are working).

If you are buying a used phone, you should note the IMEI or MEID/ESN and use it to check whether the phone is blocked in your country. This is normally an indication that the phone was lost or stolen.

phone network test

Note: if Wi-Fi is connected, the Phone network Data connection would normally show as disconnected (this is normal).

Wi-Fi test

The network test displays information about the Wi-Fi network:

  • SSID,
  • link speed …

If you connected the phone to a Wi-Fi network (recommended), you should check the SSID is shown and the Link speed is reasonable for your network type (e.g. 802.11n or ac) and phone/tablet is shown. This shows the basic Wi-Fi connection functionality is working.

phone wi-fi test

 Network connection / Wi-Fi connection

A series of short network checks and connectivity tests are performed to check the network function.

The Network tests check the Telephony network connection, the WiFi connection, the IP address of the device, the IP address of the local gateway and performs a ping test to the network gateway.

If all this looks OK, select OK.

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